Protect Yourself from Fraudulent Calls
Your safety comes first. Scammers are becoming increasingly convincing, and fraudsters may pretend to be a Credit Union employee to gain access to your money or account information.
That’s why we want to make one thing crystal clear:
We will NEVER ask you to:
- Download or use a P2P payment app such as Cash App or Venmo to move your money.
- Open an account at another financial institution.
- Transfer funds to an account outside the Credit Union.
- Log into online banking while we are on the phone with you.
- Provide your username, password, or routing number
- Give us an MFA/security code that was sent to your phone.
- “Verify” a code you received by text or phone.
If someone calls you and asks you to do any of these things, you are NOT speaking with a Credit Union employee. You are speaking with a fraudster.
When in doubt, HANG UP.
If a call seems odd, suspicious, extremely urgent, or simply makes you uncomfortable, trust your instincts.
HANG UP.
Then:
- Call us back at (716) 372-6607.
- Do NOT hit redial or call the number shown in your call history. Call us at our number above or look for our number on our website and manually dial it!
- Ask to speak with the Credit Union employee who originally contacted you, by name.
And please don’t worry about hanging up on us.
If you hang up on a legitimate Credit Union employee, we will not be upset. We understand that protecting your information and your money is more important than completing a phone call.
In 2026, being cautious is smart. An occasional hang-up on a legitimate call is a small price to pay for protecting your financial health.
Remember: Stop. Hang up. Call us yourself.
We will never pressure you into moving your money, downloading a payment app, opening another account, or giving us your credentials or security codes.
When something doesn’t feel right, hang up and call (716) 372-6607 directly.
Your security is worth the extra step.
